Privacy and Cookie Policy

Les Fleurs (-Rebecca Tapper T/A) Privacy and Security Policy – Last edited 10/05/2018

Les Fleurs is a sole trader company registered in England and Wales. Our registered address is 25 Torquay Road, Paignton TQ3 3DT.

We may change our privacy policy from time to time. This policy was last updated on 10/05/2018. This page is designed to provide our customers on how we use the information provided to us during any communication. Including but not limited to; telephone calls, email communication, communication by post and via our website.

 

What information we hold and how we process it:

We only collect, process or store your information for the purpose of completing your order and to provide updates directly to you on our business. We will only share your information with a third party when we are required to in order to fulfil part of your order or are obliged to legally.

Below are a few reasons why we collect, store or pass on your information.

 

• To process your order that you place on our website, in store or over the phone.
• We will pass on your information to third parties in order to complete your order and arrange delivery, such as in the case of orders placed for National or International flower delivery.
• We do not pass on your information to third parties in order to keep you updated on the process of your order via SMS, email and telephone, this process is undertaken ‘in house’.
• We will only pass on your information to third parties to get in touch to make sure you are happy with the service we have provided to you.
• We may pass your information onto third parties for fraud prevention.

 

Communication and records of communication

 If you get in touch with us via telephone, email or any alternative means of communication which may relate to your order, we may keep a record of this. This helps us improve our customer service in relation to your order and also enables us to resolve any problems and answer question relating to your order.

Any medium of communication may be recorded for the necessary timescales relating to your order. Telephone calls may also be recorded for training and regulatory purposes.

 

Communication you will receive from us

We will not contact you with marketing information you have not asked for or explicitly opted in to receive. All other communication you will receive from us or any third party will be for the sole purpose of completing your order or ensuring you are happy with the service we have provided.

 

Sharing your information

As outlined above, we will never share your information to any third party or service provider unless it meets the following criteria.

 

• We’re legally obliged to do so.
• We need to pass on your information to a third-party in order to complete your delivery.
• We need to pass on your information in order to communicate with you regarding your order.

We will never sell your information. We’ll always comply with the Data Protection Act 1998 and all other relevant legislation.

We use third party payment service providers which are integrated into our website. When you pay using one of these methods i.e. Handepay/Evo Payment Services, you are redirected to the providers portal. Your use of these services is subject to the terms and conditions of the payment providers.

 

Cookies

We require the use of cookies in order for to use and navigate our website. They help you add products to your cart, look at products you have viewed previously or help us in case our website has an error.

We never use cookies to show you adverts on our site or target you for future advertising.

We do use analytical cookies to help us learn how you are using our website. This is completely anonymous and is for the benefit of making the site easier to use and measure volume of people on our site, we use this information to help the maintenance and appearance of our site going forward.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Privacy and Security

Your privacy and security are important to us. We use SSL certificates throughout the entire site in order to protect our customers, when browsing our website, you should look for the green padlock and ‘https’ in the address bar. These should always be present when browsing our website and placing an order.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, in store and by telephone.

 

For additional security we complete an accredited survey from the Payment Card Industry (PCI) every year. This accreditation certifies that we take the security seriously and take precautions in order to make sure your details remain safe and secure.

All order information is stored on secure servers provided by third party companies that comply to all data protection laws.

All orders on our website are also protected by Verified by Visa and Mastercard SecureCard. If you have enrolled in this service, you will be required to provide this information when passing through the checkout.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

 

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at orders[email protected]

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 25 Torquay Road, Paignton, Devon TQ3 3DT.

Contacting us

If you have any questions relating to this privacy and security policy or you would like to know what information we hold about you as a customer, please do not hesitate in contacting us. You can email us at [email protected] or alternatively you can write to us at our registered business address Les Fleurs, 25 Torquay Road, Paignton, TQ3 3DT.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.